Institute of Customer Management

About Institute of Customer Management

Founded in 2017 and based in London, The Institute of Customer Management (ICM) has emerged as one of the best software design companies in the UK, showcasing its unparalleled expertise in tackling customer-related issues. Our forte lies in multiple areas, including Customer Loyalty Development, Customer Experience Management, improving Customer Services, and crafting robust marketing strategies—making us an all-rounder in transforming business operations. Our portfolio expands across the globe as we partner with diverse business entities, from budding entrepreneurs and SMEs to Fortune 500 and FTSE 50 companies, to devise customer-centric strategies integral to their success. Whether your goal is to grow your business, improve your customer focus, or build a loyal customer base, we’ve got you covered. Accumulating over 20 significant projects, our innovative approaches have led the world-renowned themepark, Global Village Dubai, to higher ranks and helped a declining printing press in England to regain its sales and profitability. We’ve also revolutionized an individual-owned eBay business by designing growth systems and navigated a family-owned fast food chain to franchise globally. Trust us to devise solutions that work for your business just as seamlessly!