Visit the GetTrusted.io, click the Register Account option, and fill in your details to create an account, choosing signing up as a Customer.

You’ll need to input some basic information. This includes your name, email, country, phone, birthday, address and company name. 

It’s important to provide an authentic, high-resolution image of yourself. It will be confirmed during verification.

To change your name please contact your Customer Success Manager.

If your account is blocked, it indicates a suspension due to a violation of our service terms. To resolve this, it’s important to:

Contact Support: Reach out to our customer support for specific details about why your account was blocked and the steps you can take to resolve the issue.

Review Terms of Service: Revisit our terms of service to understand which policies might have been violated.

Provide Necessary Information: If the platform requests additional information for verification or clarification, provide it promptly and accurately.

Comply with Platform Policies: Ensure that your future activities strictly adhere to our policies and guidelines.

Yes, but you may need to undergo the registration and verification process again.

Your profile on GetTrusted.io can be viewed by other registered users of the platform, including freelancers and clients. This visibility allows for networking and collaboration opportunities. However, sensitive information like your contact details is typically kept private and only shared according to the platform’s privacy settings and your personal preferences.

VAT (Value Added Tax) ID is required from users who are conducting business as a company or as independent professionals within regions where VAT applies, such as the European Union. If you’re hiring services through GetTrusted.io as a company based in a VAT-applicable region, you may also need to provide a VAT ID.

If you don’t provide a VAT ID when required, especially if you’re operating within a VAT-applicable region like the European Union, you might be subject to additional fees 

If you’ve forgotten your password, you can reset it on the login page. Just click on ‘RESET’and enter your email address. We’ll send you an email with instructions to reset your password.

Alternatively, you can change your password directly in your dashboard:

– Navigate to the Dashboard
– Locate the Settings section
– Find the option for ‘Change Password’
– Enter your new password

To turn on/off the email notifications please follow these general steps:
– Go to the Dashboard 
– Find Settings
– Email Notifications (turn on/off)

To sign out of your GetTrusted.io account, click on your profile icon or name at the top right corner of the page. In the dropdown menu, you will find the option to ‘Sign Out’. Click on this, and you will be logged out of your account. It’s recommended to always sign out, especially when using a shared or public computer, to ensure the security of your account.

Yes, you can find detailed instructions here

Your project becomes searchable as soon as your job posting is verified by our team. Upon successful verification, you’ll be notified via email that your project is now open for proposals.

You have the power to control who sees your project. Choose between a private posting, where you invite specific talents, and a public posting, open for all registered users to view and apply.

You can find all the information about service providers in their profiles. 

You can post a variety of projects, especially in IT, software development, web design, and other technical fields.

You can choose one of the next project types:
– Service Project (single project to be done by individuals or teams/companies)
– Outstaff Project (contracting a single professional or team with outstaff model)
– Job Opening (hiring individual professionals)

After project completion, you can leave ratings and reviews for the freelancer or agency directly on the platform.

Fixed-Price Projects: Ideal for tasks with a clear scope and deliverables. Payment and project scope are agreed upon in advance. This model offers budget certainty for clients and encourages efficiency for freelancers. However, there’s a risk of underpayment if the project takes longer than expected.

Hourly Projects: Suitable for projects with flexible or evolving scopes. Freelancers are paid for the time spent. This offers flexibility and ensures payment for all work done, but can lead to uncertain total costs for the client.

Choice Factors: Depends on the project’s nature, risk tolerance, and preferences of both client and freelancer. Fixed-price is better for defined tasks, while hourly suits ongoing, variable work.

Our dispute resolution process addresses such issues, offering mediation and potential refunds if the work does not meet agreed standards.

Yes, you can have multiple projects with different service providers simultaneously

Yes, GetTrusted offers the flexibility to hire both individual freelancers and professional agencies.

Certainly. You can easily rehire any previous service providers through the platform.

You can evaluate candidates based on their profile, portfolio, ratings, reviews, and skillset.

Our in-platform chat system facilitates direct communication with service providers, allowing file and information exchange.

Yes, sharing or requesting direct contact information (like phone numbers or email addresses) in proposals is discouraged o and against the platform’s policies. This rule is in place to ensure all communications and transactions are conducted securely through the platform, providing protection for both clients and freelancers. It also helps the platform maintain the integrity of its services and safeguard against potential scams or breaches of contract. For all communication and project-related discussions, it’s recommended to use the platform’s messaging and collaboration tools.

Commonly accepted file formats on GetTrusted.io likely include .doc/.docx, .pdf, .txt, .xls/.xlsx, .csv, .ppt/.pptx, .jpg/.jpeg, .png, .gif, source code files (.html, .css, .js, etc.), and .zip for compressed files. 

Payments are made through an escrow system, ensuring security for both clients and service providers. Funds are released upon project completion or as per agreed milestones.

Clients are not charged a commission fee, except for a 5% fee for managed services. Service providers are subject to a commission fee, and some payment methods may involve additional charges.

Yes, each milestone payment is typically agreed upon at the start of the project and is released upon completion and approval of each specified stage of work. This approach helps in managing larger projects by breaking them down into more manageable parts, ensuring progress tracking and financial flexibility.

Log into your GetTrusted account, go to the ‘Billing’ section in your dashboard, and there you can find your transactions reports, detailing payments related to your projects.

GetTrusted serves a wide range of countries. For an updated list, please refer to our website.

We implement robust security protocols, including encryption and adherence to data protection laws, to secure your information.

Confidentiality is maintained through strict privacy policies and Non-Disclosure Agreements (NDAs) as needed.

Users must be at least 18 years old and legally allowed to engage in freelancing/business activities in their country of residence.

Users agree to our Service Agreement, Privacy Policy, and any other relevant contracts pertinent to their specific engagements.

GetTrusted adheres to international financial regulations, AML and CFT policies, data protection laws, and other legal standards to ensure global compliance.