What is GetTrusted?
GetTrusted is an on-demand managed services platform that provides businesses with access to carefully vetted experts across 100+ skill sets, with all timezones covered, all through a simple monthly subscription.
With our 200-hour Expertise subscription, you’re not just hiring one expert—you get access to experts in over a hundred categories. Need development, design, marketing, and more? No problem. You can assign tasks in any mix you want, all within your subscribed hours.
With GetTrusted, companies get a dedicated team assembled for their specific needs, as well as a project management team to ensure seamless end-to-end solution delivery and the ability to flexibly scale resources as needs change.
Insurance for Projects
From February 2025, GetTrusted includes an additional $500,000 protection for customers with a global insurance provider, holding an ‘A’ rating from S&P and an ‘A+’ rating from Fitch.
Learn more: $500,000 Insurance Coverage when working with GetTrusted
How does GetTrusted work?
The process is simple:
- You start with a 7-day free trial and provide your project requirements
- Within 24-48 hours, we assemble a curated team of pre-vetted experts for your needs—starting work on tasks immediately or collaborating with the PM team on project scope, costs, and timeline estimates when needed
- Your dedicated manager serves as your primary point of contact, coordinating all communication and processes between your team and our project management staff
- At the end of your trial, you assess fit. If satisfied, your subscription payment begins and you maintain access to your team, with the option to adjust skills and scale as needed.
Throughout the engagement, you get daily updates, regular check-ins with your project manager, and a single point of contact.
How is GetTrusted different from hiring freelancers myself?
GetTrusted eliminates the time and risk of sourcing, vetting and managing individual freelancers. Key differences include:
World-class vetting.
GetTrusted experts pass skill assessments, background checks, communication evaluations, and portfolio reviews. Only the top talent are accepted.
Project management.
Your dedicated PM handles all coordination, quality control, and team adjustments. No juggling multiple freelancers.
Escrow payments.
All funds are secured in escrow and only released upon deliverable approval. You’re protected in the event of disputes.
No commissions.
GetTrusted is able to charge clients zero commissions through its efficient subscription model. More on this below.
We provide not just teams but solutions.
GetTrusted offers end-to-end solutions tailored to your unique business needs, not just teams of experts.
What is included in a GetTrusted subscription?
The base GetTrusted subscription includes:
- 200 hours of expert work per month across 100+ skill categories
- Flexibility to tap into multiple areas of expertise and get tasks done on demand
- Dedicated project manager
- Custom matching of experts to your needs
- Escrow payment protection
- Ability to roll over unused hours for up to 2 months
- Option to scale team size as your needs grow
Pricing starts at $7,500 per month, with the ability to add 200-hour increments as needed. Subscription hours are flexibly allocated across skill categories based on your priorities each month.
How does the 7-day free trial work?
The free trial is an easy, risk-free way to experience working with your GetTrusted team. You provide your project specs, we curate a team, and they start delivering results – all at no charge. Throughout the trial you get:
- A tailored team of vetted experts
- Your dedicated project manager guiding delivery
- Daily updates and check-ins
- Quality control and fast issue resolution
At the end of the trial, you choose whether to start your paid subscription to retain access. There are no obligations if you decide not to proceed.
How quickly can my trial start after signing up?
Most trials kick off within 24 hours of you providing requirements, with some specialized needs taking up to 48 hours for precise expert matching. GetTrusted prides itself on rapid deployment to quickly start delivering for clients.
How does GetTrusted vet and match experts to my business?
GetTrusted employs a rigorous vetting process including:
- In-depth skill assessments
- Portfolio and credential reviews
- Communication and reliability testing
- Background and reference checks
From this pre-vetted pool, your project manager selects experts whose skills and experience best align to your specific requirements. This customized matching ensures you work with the ideal talent for your needs.
What if I’m not satisfied with an expert’s work?
GetTrusted proactively monitors expert performance and intervenes quickly to resolve any issues. If an expert is not meeting expectations, notify your project manager and they will:
- Bring in additional expert support
- Replace the underperforming expert with a new resource
This flexibility ensures you always have the right skills in place. Experts are also incentivized to deliver quality work, as they are only paid from escrow when you approve their deliverables.
How do GetTrusted subscriptions accommodate fast-changing needs?
GetTrusted is built for flexibility. Features that help you adapt to changing requirements include:
- Ability to roll over up to 2 months of unused hours, ensuring you maximize your subscription
- Option to easily scale your team size in 200-hour increments as your needs grow
- Flexibility to adjust the mix of skills leveraged each month based on your priorities
Your project manager will work with you to plan resources and optimize your subscription at every stage.
How can GetTrusted benefit my startup?
For startups, GetTrusted provides end-to-end solutions, with:
- On-demand access to a wide range of experts without the time, expense, and commitment of hiring full-time
- Ability to flexibly scale resources to align with your fast-changing roadmaps and milestones
- Flat monthly pricing you can dial up or down to control burn rate
- Dedicated support to drive quality and results while you focus on your core business
Whether you’re looking to build an MVP, scale for growth, or fill skill gaps on your team, GetTrusted gives you the agility of a lean startup with the capabilities of a robust development team.
Why doesn’t GetTrusted charge commissions like other marketplaces?
By productizing its offering into simple subscriptions, GetTrusted maintains a highly efficient business model that eliminates the need for commissions. Clients get access to rigorously vetted experts at a predictable monthly cost, while experts get reliable, consistent income. This allows GetTrusted to attract and retain top talent, deliver exceptional service, and invest in client success.
Do you offer free trials for any of your specialized service packages?
Yes, in addition to the 7-day trial for GetTrusted’s core Expertise On Demand subscription, trials are also available for:
- Security as a Service: 30-day free trial
- DevOps as a Service: 30-day free trial
- Startup Suite: 7-day trial of a tailored subscription for early stage companies
These trials follow the same process as the base subscription, providing full service and team access for the designated period.
Subscription Details
Are there any subscription costs beyond the monthly fee?
No, GetTrusted operates on a transparent, all-inclusive subscription model. The monthly fee of $7,500 (for the base 200-hour package) covers access to our vetted expert network, dedicated project management, and quality assurance processes. There are no hidden fees, commissions, or extra charges beyond your chosen subscription level.
How is the trial period no-risk?
The trial period is entirely free of charge. You provide your project requirements, and we assemble a team and begin work or prepare estimates. You experience firsthand the quality of our experts, our project management, and the deliverables produced.
Only if you are fully satisfied at the end of the trial and choose to continue do you begin your paid subscription. If you decide not to proceed, there are no obligations or costs incurred.
What happens if I’m not satisfied with a GetTrusted expert during the paid subscription?
Your satisfaction is our priority. If you are not satisfied with an expert’s performance during your subscription, simply notify your project manager. We will take immediate action, which may include providing bringing in supplementary experts, or replacing the expert altogether to ensure your project stays on track and meets your quality expectations.
How is GetTrusted different from other outsourcing or freelance platforms?
GetTrusted distinguishes itself through a combination of rigorous vetting, managed service delivery, and a flexible subscription model.
Unlike typical freelance platforms, we don’t just connect you with individuals; we provide end-to-end soltions.
We also bring a fully managed team with project management and quality assurance built-in.
Our experts are rigorously vetted, and our subscription model is designed for long-term, scalable partnerships, offering a higher level of reliability and quality than typical freelance or outsourcing arrangements.
Expert Vetting and Skills
How does your screening process ensure quality experts that meet our requirements?
Our screening process is multi-layered and designed to identify only top-tier talent:
Skill Assessments.
Experts undergo rigorous skill-specific tests to validate their technical abilities.
Portfolio Reviews.
We carefully examine portfolios and past work to assess the quality and relevance of their experience.
Communication Evaluations.
We evaluate communication skills to ensure clear and effective collaboration.
Background and Reference Checks.
We conduct thorough background and reference checks to verify credentials and reliability.
This comprehensive vetting process ensures that only highly skilled and reliable experts are accepted into the GetTrusted network, ready to meet your project requirements.
Expert Location and Work Arrangements
Where are your experts located?
GetTrusted has a global network of experts located across dozens of countries. This global reach allows us to tap into a diverse talent pool and offer competitive pricing. While our experts are geographically dispersed, our project management and communication processes ensure seamless collaboration regardless of location.
Where do GetTrusted experts work?
GetTrusted experts work remotely from their locations around the world. This remote work model is a key component of our efficiency and flexibility, allowing us to access top talent globally and provide cost-effective solutions.
Can I bring GetTrusted experts on-site to my location?
While our model is primarily designed for remote collaboration, on-site arrangements can be considered for specific projects and needs. This would be evaluated on a case-by-case basis and may involve adjustments to pricing and logistics. Please discuss your specific requirements with your project manager to explore on-site options.
GetTrusted Network and Services
If there isn’t any in-network resource currently available to fulfill the requirements of my request, how long could I expect to wait to work with a new candidate?
Thanks to our extensive network and efficient recruitment processes, we can typically identify and onboard new experts with specialized skills very quickly. In most cases, even for niche requirements, we can present suitable experts within 24-48 hours.
What happens if a GetTrusted expert is unavailable for the days or times they are scheduled to work with me?
While rare, if a scheduled expert becomes unavailable, your project manager will proactively ensure project continuity. This may involve re-allocating tasks to another expert within our network, adjusting timelines, or other measures to minimize disruption and keep your project on track. We prioritize consistent delivery and have backup protocols in place.
Can I hire a GetTrusted expert full-time and bring them into our company?
Yes, if you are exceptionally impressed with a GetTrusted expert and wish to hire them full-time, we can facilitate this. We are open to discussing full-time hiring arrangements on a case-by-case basis. Please contact your project manager to discuss the details and any applicable terms.
Do you offer services such as screening, vetting, and testing to help us hire employees outside of the GetTrusted network?
Currently, our primary focus is providing managed services through our subscription model. We do not offer standalone screening, vetting, or testing services for external hiring. Our expertise is in providing complete project solutions using our vetted network of experts.
Intellectual Property and Legal
Who owns the legal rights to the work created by a GetTrusted expert?
You, the client, retain full ownership of all intellectual property (IP) rights for the work created by GetTrusted experts under our subscription agreement. Upon completion and payment for deliverables, all code, designs, content, and other materials become your sole property.
How do we ensure that our IP is protected?
Our Terms of Service clearly outline IP ownership transfer to your, and GetTrusted experts are bound by strict Master Service and Confidentiality agreements.
What’s the process for contract signing?
The contract signing process is straightforward and efficient. Once you decide to proceed with a paid subscription after your trial, we will provide you with our standard estimate document for review and digital signature. We prioritize a quick and easy onboarding process to get your project started without unnecessary delays. For enterprise clients or custom arrangements, we are open to discussing and adjusting contract terms as needed.
Pricing and Payment
How often will I be charged? How are payments and invoices handled?
Subscriptions are billed monthly, in advance of the service period. Invoices are generated and provided at the beginning of each billing cycle. Payments are typically processed at the start of each month to ensure uninterrupted access to your GetTrusted team and resources.
What methods of payment do you accept?
We accept a variety of payment methods to provide flexibility and convenience, including major credit cards (Visa, MasterCard, American Express), bank transfers, and potentially other online payment solutions depending on your location. Please confirm the available payment options with your project manager during onboarding.
If you have any further questions, please don’t hesitate to ask! We are committed to providing you with all the information you need to make an informed decision about partnering with GetTrusted.
